Chase Bank Complaints: CFPB Data
19,236 complaints were filed against Chase Bank with the Consumer Financial Protection Bureau in 2025.
Complaints by product (2025)
Complaint score 100/100Checking or savings account
Credit card
Money transfer, virtual currency, or money service
Debt collection
Mortgage
Student loan
Top issues raised
The CFPB dataset doesn't break out a top issue for this period.
Resolution rate
The CFPB doesn't report a favorable-closure breakdown for Chase Bank in this dataset yet.
How Chase Bank compares
Chase Bank logs 0.00 complaints per 1,000 customers, versus an average of 0.00 across the 11 banks we track.
What to do if you have a complaint
- Contact Chase Bank directly first and get a reference number for the conversation.
- If unresolved after a reasonable window, escalate in writing (email or the bank's formal complaints channel).
- Still stuck? File with the CFPB at consumerfinance.gov/complaint. It's free and the bank must respond, typically within 15 days.
Chase Bank complaints FAQ
How many CFPB complaints does Chase Bank have?
The Consumer Financial Protection Bureau publishes every complaint it forwards to a company. See the latest-year total and product breakdown above, sourced directly from the CFPB Consumer Complaint Database.
Does a high complaint count mean the bank is bad?
Not on its own. Bigger banks have more customers and therefore more raw complaints. Complaints per 1,000 customers is a fairer comparison, which is what our complaint score uses.
What happens after I file a CFPB complaint?
The CFPB forwards your complaint to the company, which typically has 15 days to respond. Most complaints are closed with an explanation or some form of relief; a minority go unanswered.
How do I file a complaint myself?
File directly at consumerfinance.gov/complaint. It's free, and creates a public record even if Chase Bank never resolves the underlying issue.
Source: CFPB Consumer Complaint Database.